Thank you for shopping with Organic Oasis by Z&S.
Since our products are natural, handmade, and cosmetic items, we follow a careful refund and return policy to ensure hygiene and product safety.
1. No Returns on Opened or Used Products
Due to hygiene reasons, we do not accept returns on:
- Opened bottles
- Used products
- Bottles with broken seals
- Products damaged after opening
This is to ensure that every customer receives a fresh, safe, and uncontaminated product.
2. Return Eligibility
You may request a return or replacement only if:
✔ The product arrived damaged
(e.g., broken bottle, leakage)
✔ The wrong product was delivered
(e.g., you ordered Onion Oil but received Fenugreek Oil)
Return requests must be reported within 24–48 hours of delivery.
3. Required Proof for Return
To process a return, you must provide:
- Clear photos of the product
- Unboxing or package-opening video (recommended)
- Order number and your contact details
This helps us verify the issue and replace the product quickly.
4. Refund Method
If eligible, refunds may be issued as:
- Replacement product
or - Full refund to your bank account or mobile wallet
Refund method will be mutually decided based on the situation.
5. Non-Refundable Situations
Refunds will not be issued if:
- You changed your mind after receiving the product
- The product did not “suit” you (results vary by person)
- Aesthetic differences in color or smell (natural batches vary)
- You entered incorrect address or contact details
Natural products can vary slightly from batch to batch — this is normal.
6. Cancellation Policy
You may cancel your order before it is shipped.
Once the order is dispatched, cancellation is not possible.
7. Shipping Costs
If a return is approved due to our mistake (wrong item/damaged item), we cover the return shipping cost.
If the mistake is from the customer’s side (incorrect address, not receiving calls, refusal on door), return shipping charges will apply.
8. How to Request a Return
To file a return or refund request, contact us:
WhatsApp: 03335230571
Email: organicoasisbyzns@gmail.com
Please include:
- Your name
- Order number
- Issue details
- Photo/video proof
We aim to respond within 24 hours.
9. Our Promise
We are a small, homemade brand and believe in honesty, transparency, and quality.
We will always try our best to resolve any issue quickly and fairly.
10. Contact Us
For questions or help, contact us:
Email: sales@organicoasisbyzns.com
WhatsApp: 03335230571