Welcome to Organic Oasis by Z&S. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully.
1. General
- This website is operated by Organic Oasis by Z&S.
- By accessing or purchasing from our website, you accept these Terms & Conditions.
- If you do not agree, please do not use the website.
2. Products
- All products displayed on the website are described as accurately as possible.
- Since our products are natural/herbal, results may vary from person to person.
- Product colors, packaging, and appearance may differ slightly due to lighting or updates.
3. Orders
- When you place an order, you agree to provide complete and accurate information.
- Orders may be cancelled by us in case of:
- Incorrect contact/shipping information
- Product unavailability
- Payment issues
- You will be notified through phone or WhatsApp if cancellation is necessary.
4. Pricing & Payment
- All prices listed on our website are in PKR.
- Prices may change without prior notice.
- Payments can be made through Cash on Delivery (COD).
- In case of price errors, we reserve the right to cancel or correct the order.
5. Shipping
- We ship across Pakistan through trusted courier partners.
- Delivery time is typically 2–5 working days, depending on your location.
- Delays may occur due to weather, public holidays, or courier issues — these are beyond our control.
- Shipping charges will be mentioned at checkout.
6. Returns & Refunds
- Due to the nature of oil products, we do not accept opened or used returns.
- Returns are accepted only if:
- The product arrived damaged
- The wrong item was delivered
- Return requests must be shared within 24–48 hours of receiving the package, with video/photo proof.
- Refunds will be processed after verifying the returned product.
7. Use of Personal Information
- We only use your data for:
- Processing your order
- Shipping
- Contacting you if needed
- Your data is not shared with any third party except courier services.
- Refer to our Privacy Policy for full details.
8. Intellectual Property
- All content on this website — including logos, product images, descriptions, and designs — is owned by Organic Oasis by Z&S.
- Copying, reproducing, or using our content without permission is strictly prohibited.
9. Limitation of Liability
- We are not responsible for:
- Allergic reactions (always do a patch test)
- Misuse of the product
- Delays caused by couriers
- Our oils are herbal; they are not a medical treatment.
- Results may vary based on individual hair/skin condition.
10. Changes to Terms
We may update these Terms & Conditions at any time.
The latest version will always be available on this page.
11. Contact Us
For questions or help, contact us:
Email: sales@organicoasisbyzns.com
WhatsApp: 03335230571